What we need from you in order to assist you with your query? 

We value your time and will try to answer your queries with the best possible answer in the shortest amount of time. However, in order to do this, we will need your assistance. When you email kindly be ready to provide this following information to our customer support team.

Questions:

1) What is the product asset / serial number?

2) Can you describe the fault?

3) Can you share with us with any images/videos of the fault?

4) Do you require replacement parts?